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Customer service charter

Shoalhaven Bereavement Services is committed to customer service excellence in all its operations and dealings with Shoalhaven residents, visitors and stakeholders. Discover more about our commitment via our customer service charter(PDF, 195KB).

Please note: While we respect the rights of our customers to express their views, we will not tolerate abusive language, threatening or aggressive behaviour towards staff or other customers.

View the customer service charter

When carrying out interment, cremation, and memorial services we will endeavour to provide a high standard of customer service at all times, as outlined in this Charter.